ℹ️ Introduction

This article explains how to use Ardens Manager to monitor how long patients are waiting to be seen when attending appointments. By the end of this article, you will be able to assess waiting room delays and identify areas where clinics may be running late.

Background

Waiting times are a key measure of access and service performance. While delays can sometimes be unavoidable due to emergencies or complex patient needs, consistently running late can negatively impact both patient experience and staff workload.

Extended waiting times may:

• Lead to a poor patient experience

• Increase pressure on clinicians

• Contribute to clinic overruns and inefficiencies

• Impact overall service flow

Monitoring waiting times helps organisations understand where delays occur and supports improvements in scheduling, capacity, and patient flow.

How Ardens Can Help

Ardens Manager provides detailed reporting on waiting room delays within the Appointments Dashboard, allowing you to understand how long patients are waiting beyond their scheduled appointment time.

The dashboard allows you to:

• Monitor waiting times across defined time intervals

• Identify patterns in clinic delays

• Analyse variation by clinician and appointment type

• Highlight pressure points across different days or sessions

• Support improvements to scheduling and clinic flow

This enables practices and PCNs to move from reactive awareness of delays to proactive management of clinic performance.

✅Included in Ardens Manager National Content package: Interested in finding out more or requesting a trial? Contact accounts@ardens.org.uk

📍Access the Reports

• Login to Ardens Manager

• Select Services on the left-hand panel

• Select Appointments

• Navigate to the Waiting Time section