We’re updating our Knowledge Base
We’re currently transitioning Ardens Clinical support articles to this new Knowledge Base. Content will be added progressively, so you may find limited articles available at this stage.
In the meantime, you can access our full support resources on our existing sites:
We’ll continue to expand this site, so please check back regularly.
ℹ️ Introduction
This article provides information for EMIS Web practices in Wales that are onboarding onto Ardens Clinical. It brings together the key guidance, training, and webinars to help you get started and make the most of the Ardens Clinical resources available to your practice.
Background
Ardens provides a range of resources to support clinicians and practice teams in delivering consistent, structured care within your clinical system. As part of your onboarding, you will find guidance on accessing and using the resources through a combination of articles, academy guides, and webinars.
This article will continue to be updated as new content becomes available.
How Updates Work in Wales
Unlike England, Resource Publisher is not currently available within EMIS Web in Wales.
Templates
Templates, protocols and clinical resources are deployed to individual practices by the Ardens team using Template Manager.
Searches
Searches are managed independently from templates.
Practices can either:
Download searches from the Ardens Download Portal, or
Ask Ardens to deploy them directly.
Looking Ahead
Ardens is working closely with EMIS and Digital Health and Care Wales (DHCW) to enable Resource Publisher for Wales.
Once available, template updates will be published centrally, allowing all participating practices to receive updates simultaneously.
🟢Get Started
If you are new to Ardens Clinical, we recommend starting with the following:
Setup:
Create a secure account for the Ardens team
Understanding the resources:
⚠️Please note: if you are not yet an Ardens customer and would like to sign up for a 3-month trial, please complete this form.
🧑💻Webinars
We recommend attending as many webinars as possible to help you get the most out of the product.
Tuesday 28th July, 1pm - Introduction to Ardens (watch recording here)
Thursday 10th September, 1pm - Getting Started with Ardens Clinical (register here)
🏫 Additional Support
Book training for your GP Practice or Cluster
Contact our Support Team for support in real time

