ℹ️ Introduction
This article explains how to use Ardens Desktop V2. By the end of this article, you will understand how to sign in using NHS CIS2 and use the Swap Patient feature to switch between the same patient record in Ardens Manager and your clinical system.
This article covers how to use Ardens Desktop after installation. If you need help installing it first, access the Install Ardens Desktop support article.
Medicus practices: You do not need to install Ardens Desktop. Simply ensure you are logged into Medicus in the same browser to open patient records.
Background
Ardens Desktop V2 connects Ardens Manager with your clinical system using NHS CIS2 authentication. Once installed, Ardens Desktop launches automatically when Windows starts and allows you to securely use the desktop features after signing in.
How Ardens Can Help
Ardens Desktop V2 makes it easier to work between Ardens Manager and your clinical system by allowing you to quickly switch between the same patient record in both applications.
This helps to:
Reduce the need to manually search for patients
Quickly move between Ardens Manager and your clinical system
Keep both applications synchronised while working
📍Access
Ardens Desktop automatically opens when Windows starts.
To access the application:
Select Login to Ardens
Sign in using your NHS CIS2 credentials
Once authentication is complete, Ardens Desktop is ready to use
⚠️Please note: Once you have signed in, Ardens Desktop stays available in the background while you use Ardens Manager and your clinical system.
🔄️ Swap Patient
Before Using
Before using the feature, make sure that:
You are logged into Ardens Manager
You are logged into your clinical system
You are signed into Ardens Desktop
A patient record is open in your clinical system
A different patient is open in Ardens Manager
Switch Between Patient Records
When different patients are open in Ardens Manager and your clinical system, Ardens Desktop detects the mismatch and displays the Swap Patient window.
From this window, you can choose:
Open in Ardens Manager: Opens the patient currently displayed in your clinical system in Ardens Manager.
Open in Clinical System: Opens the patient currently displayed in Ardens Manager in your clinical system.
This allows you to quickly synchronise patient records without manually searching for the patient.
If the patient open in Ardens Manager does not match the patient open in your clinical system, Ardens Desktop displays a warning so you can select the correct record.
💡Tips
For the best experience:
Keep Ardens Desktop running while using Ardens Manager
Ensure you are signed into Ardens Manager and your clinical system before using the navigation features
If patient navigation is unavailable, check that you are still signed into Ardens Desktop
If Ardens Desktop is installed on more than one device, you can rename each installation to give it a recognisable name, making it easier to identify which device you are using
❓FAQs
Why isn't the Swap Patient window appearing?
The Swap Patient window only appears when different patients are open in Ardens Manager and your clinical system. Ensure you are:
Signed in to Ardens Desktop
Logged in to Ardens Manager
Logged in to your Clinical System
Viewing different patient records in each application
Can I continue using the original Ardens Desktop?
Yes. The original Ardens Desktop can continue to be used where required. However, it does not include the features described in this article.
Do I need to install Ardens Desktop?
Ardens Desktop must be installed to use these features with EMIS Web and SystmOne.
ℹ️ Medicus practices do not need to install Ardens Desktop. Similar patient mismatch warnings are available through the Medicus webhook service.
🏫 Additional Support
Book training for your GP Practice, PCN or ICB
Contact our Support Team for support in real time