ℹ️ Introduction
This article explains how to use Patient Companion Mode. By the end of this article, you will understand how to sign in using NHS CIS2 and use the feature to switch between the same patient record in Ardens Manager and your clinical system.
To be able to use this feature, you must Install Ardens Desktop.
Medicus practices: You do not need to install Ardens Desktop. Simply ensure you are logged into Medicus in the same browser to open patient records.
Background
Patient Companion Mode allows users to open a patient in the clinical system and automatically open the same patient in Ardens Manager. This provides immediate access to the patient’s available information, eliminating the need to search for the patient again.
How Ardens Can Help
Patient Companion mode makes it easier to work between Ardens Manager and your clinical system by allowing you to quickly switch between the same patient record in both applications.
This helps to:
Reduce the need to manually search for patients
Quickly move between Ardens Manager and your clinical system
Keep both applications synchronised while working
➡️ Launch Ardens Desktop
To use the Patient Companion Mode feature, Ardens Desktop must be used.
Once installed, Ardens Desktop automatically opens when Windows starts.
To access the application:
Select Login to Ardens
Sign in using your NHS CIS2 credentials
Once authentication is complete, Ardens Desktop is ready to use
⚠️Please note: Once you have signed in, Ardens Desktop stays available in the background while you use Ardens Manager and your clinical system.
🔄️ Patient Companion Mode
Before Using
Before using the feature, make sure that:
You are logged into Ardens Manager
You are logged into your clinical system
You are signed into Ardens Desktop
A patient record is open in your clinical system
A different patient is open in Ardens Manager
Switch Between Patient Records
When different patients are open in Ardens Manager and your clinical system, Ardens Desktop detects the mismatch and displays the Patient mismatch detected window.
From this window, you can choose:
Open in Ardens Manager: Opens the patient currently displayed in your clinical system in Ardens Manager.
Open in Clinical System: Opens the patient currently displayed in Ardens Manager in your clinical system.
This allows you to quickly synchronise patient records without manually searching for the patient.
If the patient open in Ardens Manager does not match the patient open in your clinical system, Ardens Desktop displays a warning so you can select the correct record.
💡Tips
For the best experience:
Keep Ardens Desktop running while using Ardens Manager
Ensure you are signed into Ardens Manager and your clinical system before using the navigation features
If patient navigation is unavailable, check that you are still signed into Ardens Desktop
If Ardens Desktop is installed on more than one device, you can rename each installation to give it a recognisable name, making it easier to identify which device you are using
❓FAQs
Do I need to install Ardens Desktop to use the Patient Companion Mode?
Ardens Desktop must be installed to use this features with EMIS Web and SystmOne.
ℹ️ Medicus practices do not need to install Ardens Desktop. Similar patient mismatch warnings are available through the Medicus webhook service.
Why isn't the Patient mismatch detected window appearing?
The window only appears when different patients are open in Ardens Manager and your clinical system. Ensure you are:
Signed in to Ardens Desktop
Logged in to Ardens Manager
Logged in to your Clinical System
Viewing different patient records in each application
Can I continue using the original Ardens Desktop?
Yes. The original Ardens Desktop can continue to be used where required. However, it does not include the features described in this article.
🏫 Additional Support
Book training for your GP Practice, PCN or ICB
Contact our Support Team for support in real time